How Do I Pay?

Our cleaners are self-employed and therefore you pay them directly at their hourly rate when they clean for you in a manner that you agree with them directly. The cleaner will call you and arrange to come and meet you – before any charges or financial commitment from you. At the meeting the cleaner will discuss your requirements in depth as well as her exact hourly rate. Assuming you are happy with the cleaner, she will arrange the first clean date with you. If for any reason you are not happy, we will gladly go through the whole process again until you are happy.

This first clean date is when the charges start from – it is the day on which you will make your first payment to the cleaner, and the day on which the first Direct Debit will be made to Featherdusters for the business fee.

The Featherdusters business fee is paid in advance by Direct Debit once every Quarter. After completing your personal details on this website, you will be taken to a third party website called ‘GoCardless’, where you will enter your bank details for the Direct Debit to Featherdusters.

Please note that no payments are made until you have met your cleaner, are happy with them and have arranged a start date. The Direct Debit will then be set up from this start date, and you are free to cancel at any time.

If you ever have any questions on the service, we are available on the telephone in the local office, as well as by email.